Process approach in quality management

What does the process approach mean?

The process-based approach is one of the most important approaches to quality management that helps us grow and improve our business.  ISO 9000: 2015 (Quality Management Systems - Fundamentals and Glossary) contains an academic definition of this approach.

2.3.4. Process approach

2.3.4.1. Definition

Consistent and predictable results can be achieved when actions are perceived and managed as interrelated processes that simultaneously function as a coherent system.

According to this definition, any current or planned action in the organization is perceived as a separate process, with each such process being systematically linked and interacting with other processes. Thus, a chain of interrelated processes becomes the basis of results-based management.

What does process mean?

Any action or set of actions in which resources are used to achieve a desired result can be viewed as a process.

The systematic identification and management of the processes used by an organization, especially the interaction of such processes, can be viewed as a “process approach”. In turn, the process-oriented approach involves the creation of an integrated and comprehensive system of organizational processes.

What does process mean?

Any action or set of actions that uses resources to achieve a desired result can be viewed as a process.

The systematic identification and management of the processes used by an organization, especially the interaction of such processes, can be viewed as a “process approach”. In turn, the process-oriented approach involves the creation of an integrated and comprehensive system of organizational processes.