Documented information meaning

The revision of ISO 9000 series standards served two important purposes. The purpose of the Technical Committee was to:

  • Develop a simplified set of standards that will be equally useful for small and large companies;
  • The scope and detail of the requested documents should focus not on the documents themselves, but on the desired outcomes of the organization's processes.

The ISO 9001:2015 standard allows organizations to show flexibility in choosing ways and methods to document information about their quality management system (QMS). This dispositional approach allows the management of the organization to determine, at its discretion, the amount of documented information that will be sufficient to manage the plans and operational processes of the organization, for the implementation of a system focused on continuous improvement.

The term "documented information" was introduced as part of a high-level framework (HLS) and a generic term for management system standards (MSS).

An explanation of the documented information can be found in ISO 9000 (Section 3.8.)

By definition, documented information can be used to send alerts (to provide evidence of what was/was planned and what was done) or to share knowledge.

Offers the goals of documented information, regardless of whether the organization has a quality management system:

  • Dissemination of information;
  • Confirmation of compliance;
  • Knowledge sharing;
  • Disseminate and deepen organizational experience.

We would like to clarify that the documents required by ISO 9001:2015, clause 7.5.3, in accordance with clause 3.8.5 of ISO 9000:2015, can be presented as:

- Paper

- Magnetic train

- Electronic or optical computer disc

- Photo

- Training material

In particular, the requirements of the ISO 9001:2015 quality management standard for documented information and its content, detailed information will be proposed in our following articles. Follow the blog.